FAST – The Speedy WordPress Support Ticket Plugin
FAST is the ultimate WordPress support ticket plugin, designed to make your customer support experience as smooth and efficient as possible. With FAST, you can offer a professional and user-friendly support ticket system right on your WordPress website. It’s not just fast; it’s like having a live chat with your customers! FAST seamlessly integrates into your WordPress site, providing a comprehensive support system without the need for extensions or add-ons.
We use FAST ourselves to provide help tickets for our 20,000+ customers on ThemeForest. Because we rely on FAST for our own customer support, we understand that keeping customers waiting leads to dissatisfaction. That’s why FAST offers timely updates through email and instant notifications to keep you and your team in the loop.
- Unlimited Support Tickets
- Unlimited Agent & Customer Users
- Support for Unlimited Products
- Lightning Fast (it feels like chatting in a chat room!)
- Ticket Assignment – FAST automatically assigns tickets to agents as they come in
- Customizable Ticket Fields – Add your own fields to gather more information from your customers
- Saved Replies – Save your most common responses for quick and efficient support
- Ticket Attachments – Easily attach images/documents to your responses
- Search Tickets – Effortlessly manage tickets with our advanced search feature
- Quick Hi – One-click greeting to start your customer interaction on a positive note
- Secure Fields – Safely store ticket information using secure fields
- Internal Comments – Leave notes on tickets that are visible only to your support team, not customers
- Auto Close – Set a time frame for tickets to automatically close
- Favicon Counter – Quickly check the browser icon for pending tickets needing a response
- Support for all Envato products, seamlessly integrated with FAST
- Envato Products – Link your Envato Account to support all your products
- Envato Login – Customers can log in using their Envato account
- Verify Envato Purchases – FAST displays your customers’ purchase information
- View Envato Support Period – Ensure your customers still have support for your product
- FAST is compatible with any WooCommerce e-shop
- WooCommerce Support – WooCommerce customers can create tickets from their WooCommerce accounts and orders
- My Orders Button – Easily add support buttons to WooCommerce Shop Orders Page
- Stay informed about your tickets
- Email Notifications – Customers and Agents receive email notifications when there’s a response
- Slack Notifications – Keep your entire support team informed with Slack notifications for ticket responses, creations, and assignments
- Email Piping – Respond to tickets using email exclusively!
- Operates on a single WordPress page
- Compatible with any WordPress theme
- 10 Stunning color schemes
- Translatable via .po files
- Consistently reliable 100% support
- And so much more
How FAST Works:
FAST can be set up to provide support for any type of product or situation right out of the box. It can also be configured to manage support tickets for the Envato Marketplace, including ThemeForest and CodeCanyon authors.
In WooCommerce Mode, you can seamlessly integrate a support system into your shop. Customers can select the order and product they need support with when creating a support ticket.