Fast – WordPress Support Ticket Plugin

FAST – The Speedy WordPress Support Ticket Plugin

FAST is the ultimate WordPress support ticket plugin, designed to make your customer support experience as smooth and efficient as possible. With FAST, you can offer a professional and user-friendly support ticket system right on your WordPress website. It’s not just fast; it’s like having a live chat with your customers! FAST seamlessly integrates into your WordPress site, providing a comprehensive support system without the need for extensions or add-ons.

We use FAST ourselves to provide help tickets for our 20,000+ customers on ThemeForest. Because we rely on FAST for our own customer support, we understand that keeping customers waiting leads to dissatisfaction. That’s why FAST offers timely updates through email and instant notifications to keep you and your team in the loop.

FAST Features:

1. Unlimited Support Tickets
2. Unlimited Agent & Customer Users
3. Support for Unlimited Products
4. Lightning Fast (it feels like chatting in a chat room!)
5. Ticket Assignment – FAST automatically assigns tickets to agents as they come in
6. Customizable Ticket Fields – Add your own fields to gather more information from your customers
7. Saved Replies – Save your most common responses for quick and efficient support
8. Ticket Attachments – Easily attach images/documents to your responses
9. Search Tickets – Effortlessly manage tickets with our advanced search feature
10. Quick Hi – One-click greeting to start your customer interaction on a positive note
11. Secure Fields – Safely store ticket information using secure fields
12. Internal Comments – Leave notes on tickets that are visible only to your support team, not customers
13. Auto Close – Set a time frame for tickets to automatically close
14. Favicon Counter – Quickly check the browser icon for pending tickets needing a response
15. Support for all Envato products, seamlessly integrated with FAST
16. Envato Products – Link your Envato Account to support all your products
17. Envato Login – Customers can log in using their Envato account
18. Verify Envato Purchases – FAST displays your customers’ purchase information
19. View Envato Support Period – Ensure your customers still have support for your product
20. FAST is compatible with any WooCommerce e-shop
21. WooCommerce Support – WooCommerce customers can create tickets from their WooCommerce accounts and orders
22. My Orders Button – Easily add support buttons to WooCommerce Shop Orders Page
23. Stay informed about your tickets
24. Email Notifications – Customers and Agents receive email notifications when there’s a response
25. Slack Notifications – Keep your entire support team informed with Slack notifications for ticket responses, creations, and assignments
26. Email Piping – Respond to tickets using email exclusively!
27. Operates on a single WordPress page
28. Compatible with any WordPress theme
29. 10 Stunning color schemes
30. Translatable via .po files
31. Consistently reliable 100% support
32. And so much more

How FAST Works:

FAST can be set up to provide support for any type of product or situation right out of the box. It can also be configured to manage support tickets for the Envato Marketplace, including ThemeForest and CodeCanyon authors.

In WooCommerce Mode, you can seamlessly integrate a support system into your shop. Customers can select the order and product they need support with when creating a support ticket.